Do you ship worldwide?
We ship within Malaysia for now, but slowly we will enhance the coverage to reach more areas.
Stay tuned for the updates!

What are the payment methods available?
We receive bank transfer and TouchnGo QRPay.

How do i make order from The.LooLee online store?
Please refer here:
https://theloolee.easy.co/pages/shopping-guide

Can i cancel my order that have been made?
You may cancel only if the order has not been processed.
Please email us immediately at the.loolee.store@gmail.com for cancellation request.
(However, we would like to hear more from you on why are you changing your mind to help us improve)

Order that has been packed, in shipping or shipped is unable to be cancelled.

Can i return or refund the purchased item?
Please refer here:
https://theloolee.easy.co/legal/refund-policy

What should i do if I gave the wrong address?
Please let us know immediately at the.loolee.store@gmail.com.
If the order has not shipped out yet, we will do our best to amend it.
If the order has already on the way to the buyer, we will still try our best to connect with the courier partner,
however, we can't guarantee that this can be fixed as it is beyond our control.

Customers are encouraged to double check the shipping address when making order(s).
Customers are responsible for giving accurate receiving address in the correct format.
If orders are returned to us due to incorrect or incomplete address,
the order will either be refunded (shipping cost excluded), or reshipped at the customer's expense.

What should i do if the order i received was incomplete or wrong item?
First of all, we sincerely apologies for that.
We encourage you to inspect your order upon receiving and contact us immediately if you receive the wrong item or incomplete item,
so that we can evaluate the issue and make it right for you.

For more info, please refer here:
https://theloolee.easy.co/legal/refund-policy

If you have any questions, please reach out to us at the.loolee.store@gmail.com.

Smile,

The.LooLee